2025 Conference Outline

Inspiration, future thinking and practical advice

 

We've searched far and wide to curate an incredible lineup filled with can't-miss sessions and unforgettable experiences designed to inspire, connect, and energise our amazing audience. Trust us -you won't want to miss what we have in store!

We can't wait for you to attend and truly benefit from our conference programme - In the meantime, take a sneak peek at what we have in store for you:

 

Check out our 2025 programme topics below:

Leadership, Workforce & Economy

This essential conference track looks at the economic opportunities and threats facing retail in 2025 and beyond and offers you real-world strategies that will help you position your business for success going forward.

Industry leaders will share their leadership insights on how to win the retail race, overcome key challenges and how you can optimise and transform your business in volatile times through successful workforce strategies.

 

 

The Future of Trading

Trading is back. Retailers have largely solved their channel challenges in the last few years, and now those key trading leaders are focused on generating volume, margin and efficient sales across the retail estate.

Our Day One focus will be on the tooling and techniques being used to extend range, drive down the cost of customer acquisition, expand full price sales and much much more.

 

Customer, Social & Marketing

In a market of diminishing loyalty and rising prices, getting a share of the customer’s wallet is becoming harder than ever for retailers.

This engaging conference track looks at how customer expectations and behaviour are changing and how retailers can use new innovations to ensure their customer experience truly stands out from the competition.

You’ll learn how to drive more sales through capitalising on the explosion of social selling, how to use content and personalisation to truly engage your customers and how promotion of your responsible credentials will deliver more opportunities for loyalty and growth.

AI, Data & Omnichannel

AI is without doubt the biggest topic in retail right now.  Love it or fear it, it’s already having a massive impact which is growing exponentially.

Wherever you are on your AI and data journey, this insightful conference track will help you understand the retail AI opportunity more deeply, explore real-world examples of implementation and protect your business from the threats AI presents.

You’ll also learn how to use innovation to win in an increasingly blended omnichannel environment, how changes in customer behaviour and new channels are disrupting omnichannel and how to drive more sales through showing true brand value throughout the omnichannel journey.

THE FUTURE OF RETAIL

The retail mindset is in play across every single industry. eCommerce in particular has introduced a retailing mentality to travel, luxury, hospitality and many other sectors that saw trading as a mentality that was not for them

The Future of retail is about these sectors adopting retailing techniques, whilst those traditional retailers morph again and again to find growth and loyal customers.

 

 

 

 

 

SUSTAINABILITY, SUPPLY CHAIN & EFFICIENCY

With the impact of global climate change becoming increasing urgent, coupled with the challenges of new legislative requirements, sustainability is more essential than ever to retailers.

This crucial track shows you how retailers can drive change by ensuring sustainability is at the heart of their culture, how to comply more efficiently to sustainability legislation and how sustainability can be used to engage your customers and increase market share.

The track also looks at the current geo-political impact on retail supply chain and new innovations and strategies that will minimise supply chain risks and costs and maximise efficiency.

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VIEW 2024 SPEAKERS

Check out our line-up of industry experts and innovators who took to the stage in 2024. 


2024 Speakers