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09:30
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• Explore the differences between cloud-hosted and cloud-native systems and how they impact retail efficiency. • Understand how adopting a cloud-native approach reduces cybersecurity risks and enhance …
09:37
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09:40
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Operating omnichannel retail at scale has grown increasingly complex in recent years, with trading data now feeding across mixed baskets, marketplaces and extended range platforms. To succeed, retail …
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Diving headfirst into the raw, unfiltered pulse of the consumer to unveil their real-time emotional landscape Evaluating billions of Google searches and decoding the secret language of what customer t …
10:10
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Retail crime is on the rise, consumer behaviour continues to change and retail operations are evolving. All of this makes the role of loss prevention and security teams more challenging. In this sessi …
10:20
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The interviewer will ask some of the following questions as well as asking the audience to offer some questions of their own: You’ve been in the retail industry for over 40 years. What have been the …
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After a much applauded transformation of their technology stack, Our apparel speaker and their team have spent a period “trading” in a new simpler environment. With fully integrated store and online s …
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The interviewer will ask some of the following questions as well as asking the audience to offer some questions of their own: Which key trends are we seeing in social commerce over the last 18 months …
10:50
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Alexandra Correa (ex-Amazon) leads a panel talk focused on separating fact from fiction in world of AI in retail. With the expectations in AI solutions often overinflated, the discussion will explore …
11:00
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This speaker has led the transformation journey at Currys to expand beyond the traditional product ranges, seizing all opportunities to push the boundaries of category and SKU to grow the business. H …
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11:30
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In a composable world collaboration is key to unlocking success. Customers, vendors, integrators and service providers must work together to achieve more with less. The shift from traditional programs …
11:40
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The interviewer will ask some of the following questions as well as asking the audience to offer some questions of their own: You’ve been in fashion retailing since 1995. What have been the real high …Speakers
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A panel focused on trading—not about oversharing or protecting their own businesses, but about exploring the ways in which technology is impacting and influencing the trading operations and outcomes o …
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Understand winning formulas to create top tier content partnerships with global brands like Nike, adidas, and New Balance Unlock the secrets to crafting win-win strategies across affiliate marketing …
12:50
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• Discover how advanced scheduling software helps UK retailers streamline workforce planning and reduce inefficiencies. • Learn how AI-powered tools enable real-time schedule adjustments to meet chang …
13:10
13:15
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The interviewer will ask some of the following questions as well as asking the audience to offer some questions of their own: Prior to your role at Sainsburys you were Chief People Officer at both the …
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In retail, we’ve seen it all from the “gold build” days where tills were wrapped in cotton wool to vast sums spent “just in case” the comms went down. The arguments to retain this funding rather than …
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Discover the secrets and missteps of a £130m responsible retailer. Many retailers talk a good game, but pioneering ethical brand, COOK, walks the walk when it comes to social and environmental creds. …
13:30
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The European retail landscape has shifted dramatically in the last 12 months. Between inflation pressures, sustainability demands, and digital-savvy shoppers expecting a seamless experience, nailing s …
13:55
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Understanding the key data trends of workforce happiness, the industry’s flight risk and wellbeing risk Evaluating what this could mean for the industry workforce and the financial impact this can hav …
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Every tech leader steps into an inherited landscape, sometimes a goldmine, other times a minefield. Sharing a lifetime of experience across retail and omnichannel tech, the theme of technical inherita …
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The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own: How are retailers balancing cost-of-living concerns with demand for more pur …
14:10
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Identify more of your anonymous in-store shoppers by connecting them to your app via WhatsApp. Drive app installs directly from physical stores using QR codes that seamlessly launch conversational exp …
14:35
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Richard Lim, CEO, of Retail Economics will present the findings for their latest research analysing the impact of the Budget on the UK retail industry. Based on research of over 100 UK retailers, the …Speakers
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In the recent turbulent few years, some brands have managed to grow consistently and thoughtfully, expanding across all channels and into new territories. Maintaining growth in a challenging retail ec …
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The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own: Can you give us a quick snapshot of the N Brown Group, it’s goals, and what …
14:50
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Open source AI technology is reshaping the retail industry, enabling businesses to innovate, grow and adapt to increasing consumer demands. In this session, we’ll explore how open source AI solutions …
15:15
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The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own: How has retail leadership changed over the last few years and which new ski …
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Learning lessons from every peak trading season is imperative for staying competitive in a fast-moving market. Helena will reflect on 2024, analysing what worked, what didn’t, and the key fundamentals …
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The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own: Which retailers are currently standing out from the crowd as having naile …
15:30
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This session will uncover how AI innovations are transforming retail - from predictive analytics and hyper-personalization to supply chain breakthroughs - reshaping the future of consumer engagement, …
16:00
16:30
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Join the industry at retail's biggest gathering. The BIG Retail Party is an unmissable party for the industry. Celebrate and champion the industry with your colleagues and peers over drinks, with live music, entertainment, an awards ceremony, networking and BIG surprises! It's the perfect tonic to unwind after a successful first day attending the show.
09:30
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The session will explore the current state of store operations and the overload that store leaders face in terms of reports, emails, and dashboards. Recent findings from work with world leading retail …
09:37
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Sponsored by:
09:40
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How has the retail media industry developed in the last two years and what does success look like today? What does a successful media strategy look like and what learnings can you share? What does …
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Join David as he shares a front-line perspective on the evolution of customer loyalty in 2025, drawing from his experience at Papa Johns and previously at Starbucks, NHS, and Virgin Atlantic. He will …
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Cultivating a culture of responsibility by empowering others to embrace sustainable practices Fostering a workforce that embodies and advocates eco-conscious brand values Weaving eco-conscious decis …
10:10
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Today’s retailers have a burden of infinite solutions to choose from as the whole world is their shopping audience. This joint tech talk will discuss how GLORY and Flooid blend configurability, compos …
10:20
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The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own: As Chief Data & Insight Officer at one of the UK’s most loved retailers what …
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Jacqueline will review the last year of trading and examine the impact that rapid technology innovation is having upon reshaping teams across both store and online channels. The new dynamic of remote …
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The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own: How is sustainability being defined in 2025 from a retail point of view? …
10:50
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Retail success starts with empowered frontline managers. Learn how M&S is freeing up managers’ time to focus on driving productivity, enhancing customer sentiment, and growing store revenue—all while …
11:00
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The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own: Gymshark opened its first store in 2022. As a hugely successful pureplay, w …
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With big scary SKU volumes, millions of pages and page views, a myriad of categories and corresponding priorities, digital retail at scale can be daunting. This session will focus on exploring digital …
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The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own: What was the inspiration for the Stuart Trevor brand and how’s it going in t …
11:30
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The impact of digital signage on sales across retail and QSR The ways that digital signage can gather and use customer data to create personal experiences and drive sales The way the use of integrated …
11:40
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The history of AI investment at Kingfisher, and the rapid development of its strategy in line with the ‘Powered by Kingfisher’ ethos The differences between traditional and Generative AI, and the us …
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The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own: Retailers are under increasing pressure to improve sustainability practices. …
12:10
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• Is AI the new buzzword in retail? • Real-world use cases of AI in retail • The benefits AI can bring when used effectively • Potential pitfalls and key considerations to watch out for 3 main takeawa …
12:50
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A shocking 40% of retail workers report feeling unsafe at work. Rising customer rudeness and incivility drive high turnover, reducing productivity and impacting customer satisfaction—with serious busi …
13:10
13:15
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Delivering frictionless experiences that capture shopper’s interest immediately to overcome shorter attention spans Understanding how retailers can quickly adapt to and embrace the latest trends and t …
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The outdoor retail sector has often been described as chaotic and challenging, with pockets of brilliance alongside moments of disaster. Our speaker will take you through an ambitious and comprehensiv …
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13:30
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This session explores the revolutionary impact of biometric technologies on the future of payment systems. As we move towards a cashless society, biometric authentication is emerging as a game-changer …
13:55
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Enhancing customer experiences by creating and localising content across 450 digital storefronts around the world Reimagining the organisational mindset and creating new ways of working for business a …
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When our speaker looked at the very best of eCommerce technology, he identified tools that could transform the holiday business. Trading variables like they were loyalty points made huge improvements …
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Revolutionising fashion retail: the rise of rapid delivery The future of consumers expectations Merging convenience and customisation From clicks to closets: The customer journey in 90 Minutes
14:35
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In this unmissable keynote fireside chat, retail entrepreneur and well-known Dragon’s Den investor, Theo Paphitis will share his inspiring passion for retail having been in the industry for over forty …
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Jason, Chief Technology Officer at Beauty Pie, will explore how modern retail is evolving to meet value-driven, product-focused, and community-minded consumers. He’ll discuss how technology enables hy …
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Understanding why distributed order management is a critical part of Dune’s digital transformation strategy for customer experience excellence Discovering how Dune are fully leveraging their store es …
14:50
15:15
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The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own: How are retailers defining omnichannel retailing today and how will this l …
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Emerging from social channels are skilled, experienced brand owners who are building personal retail offerings that are deeply associated with their own channels, and aligned to their audiences. These …
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15:30
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• Learn how Footasylum created a frictionless checkout experience by enabling customers to pay anywhere in the store. • Discover how reducing fixed checkout points streamlined store layout and improve …
