FAQs

The Retail Technology Show is specifically tailored for retailers to meet an array of vendors. Therefore, attendees of the Retail Technology Show are retailers and consumer brands with decision making power.

No children under 18 are allowed at the show.

Registration for 2026 is not yet open.  Register your interest in attending 2026 here to be the first to hear the latest news and event updates.

Yes, your ticket is valid for the duration of the show which is from the 22nd - 23rd April 2026

Yes, the show is free to attend and your pass will give you access to the complete conference programme, as well as networking opportunities such as The BIG Retail Party.

Yes, you may register on arrival at the show. However, we strongly advise that all visitors take the opportunity to pre-register to avoid queues on the day and allow them to pre-plan their day and events they would like to be part of.

The Retail Technology Show is tailored to retailers and vendors, so we don't encourage students to visit.

Your badge will be issued closer to the show. We highly recommend you print your badge at home to save time queuing onsite. However, if you are unable to do this, there will be badge collection facilities at the show.

If you wish to edit your registration details, please email info@retailtechnologyshow.com and we will be happy to make amendments to your registration. 

Your visitor pass gives you access to the whole show on both Wednesday 22nd April and Thursday 23rd April 2026. The pass allows you access to the full six track conference programme and networking opportunities such as The BIG Retail Party.

Please go to the Registration desks and they will print your ticket for you. Please have a form of ID with you as you may be asked for proof of company name as the show is only open to trade visitors. ID can be in the form of a business card.

 

International Visitors to the UK from April 2025 might require an Electronic Travel Authorisation (ETA). Get your ETA before travelling to the United Kingdom.

 

Excel London
Custom House (Elizabeth line and DLR)
West entrance
Event hall entrance S2-S4

One Western Gateway,
Royal Victoria Dock,
London,
E16 1XL

Wednesday 22 April 2026 09:00- 17:00

Thursday 23 April 2026 09:00 – 16:30

To find out how easy it is to get to the Retail Technology Show, please see our dedicated travel page.

There is free visitor WIFI onsite.

Venue cloakrooms are open during event hours and are provided complimentary. The cloakrooms are located on level 0 (down the stairs, in between hall entrances N4 & S4) and at the east end of the venue on level 0. 

Please note we are unable to store any items overnight and cameras, laptop equipment or any other electronic devices cannot be stored in cloakroom at any time.

Yes, there are four water refill stations located by the East and West Entrances as well as by the halls S4 and S7.

Yes, there are several ATM’s in Excel London. There are two Note ATMs near the west entrance of the venue by Costa and Orzo Deli, and another Note ATM in the centre of the boulevard between entrances S6 and N6. There are a Barclays and a Note ATM located on level 0 between N4 and S4. Should the in-venue ATMs run out of cash, there is also an ATM nearby at the Tesco Express. However, we recommend card and contactless payment wherever possible throughout the venue.

Excel London has over 40 onsite cafés, bars and restaurants, including numerous concessions within the venue itself. There are restaurants with table-service for more formal dining as well as grab and go options. Please view food & drink options here 

View the floorplan of the show via our visitor app.

No, our conferences / seminars are run on a first come, first served basis. All we advise is that visitors arrive at the seminars in plenty of time to avoid any disappointment.