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09:30
09:40
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Join David as he shares a front-line perspective on the evolution of customer loyalty in 2025, drawing from his experience at Papa Johns and previously at Starbucks, NHS, and Virgin Atlantic. He will …
10:20
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Jacqueline will review the last year of trading and examine the impact that rapid technology innovation is having upon reshaping teams across both store and online channels. The new dynamic of remote …
11:00
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Kate has spent her career in retail, from physical stores through eCommerce to omnichannel. Her move to Forest Holidays has challenged her perceptions of customer engagement, conversion, and experienc …
11:40
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After years of almost exponential growth, JD Sports' Architecture is being rapidly transformed. Across almost every part of the business the tooling, resourcing, processes and integrations are in play …
13:10
13:15
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The outdoor retail sector has often been described as chaotic and challenging, with pockets of brilliance alongside moments of disaster. Our speaker will take you through an ambitious and comprehensiv …
13:55
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When our speaker looked at the very best of eCommerce technology, he identified tools that could transform the holiday business. Trading variables like they were loyalty points made huge improvements …
14:35
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Jason, Chief Technology Officer at Beauty Pie, will explore how modern retail is evolving to meet value-driven, product-focused, and community-minded consumers. He’ll discuss how technology enables hy …
15:15
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In an increasingly competitive online marketplace, with new brands spinning up their online stores daily and the cost of acquisition increasing at double the rate of inflation, how do we create brand …
16:00