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Mercaux
- | Click & Collect Solutions
- | Task Management Systems
- | Clienteling
- | Checkout Free/Just walk Out
- | Kiosks
- | Self-Checkout
- | Store Apps
- | Store Back Office
The In-Store Clienteling & CX Platform
Mercaux's In-Store Clienteling & CX Platform empowers retailers to deliver exceptional shopping experiences, both in-store and remotely, to boost sales, loyalty, and profitability
A single app for Store Associates offers assisted selling, endless aisle, clienteling & appointments management, through to in-store interest capture, remote selling, mPOS, fulfilment & returns. Self-service customer solutions include progressive web apps, digital fitting rooms, self-checkout kiosks, and appointment bookings.
The MACH-certified modular platform allows for flexible transformation at the retailer's pace - start with assisted selling or clienteling, or deploy digital fitting rooms. Additional solutions, such as self-checkout and remote selling, can be easily added at a later date.
Easy to integrate, easy to use, easy to support, and easy to add new solutions,
Address
The Lighthouse370 Greys Inn road
London
WC1X 8BB
United Kingdom
Contact Exhibitor
Products
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Gives sales associates instant access to product availability across all stores and online, combined with powerful endless aisle product search functionality. Interact with customers using rich sellin ... -
Leverage your community of sales associates to style outfits or build product bundles within the App, using a simple drag and drop tool. Utilize this crowd-sourced content in other stores (as well as ... -
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Bring a truly personalized shopping experience presenting custom recommendations based on in-store and online past purchases or shared preferences. Build their profile further by recording their in-st ... -
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Personalised 121 communications between Store associates and Customers. Repsond to inbound requests and generate new outbound converstions. -
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Offer customers in-store and virtual appointments for a VIP service. Accept and manage bookings across multiple channels. view the upcoming schedule of appointments, generate automated tasks for store ... -
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Traditional solutions lack integration with wider activities and operations, massively impacting efficiency. Mercaux's intelligent solution addresses this gap, allowing sales people to know what to fo ... -
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Seamlessly unlock and leverage inventory across all stores and online. This solution offers a true omnichannel experience, by facilitating and streamlining a full range of fulfilment options, such as ... -
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Browse the collection, request products be brought to the fitting room by store associates, and build baskets. -
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Empower Customers In-store by Letting Them Self-serve through touch screen kiosks. Discover products from the endless aisle, access rich product descriptions & availability, build baskets, and request ... -
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Integrate your payment system with our Self-Service Kiosk to allow customers to scan (or leverage RFID technolofy), pay and go, elimnating the needs to join long queues as the cash register. -
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Transforming Your Customer’s Smartphone into a Digital Store Associate. Easily launch the web app through scanning a QR Code in-store and allow customers to scan barcodes for product descriptions, ava ...
Videos
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Paul Cooper, Director of Technology Operations at River Island shares his experience of working with Mercaux on their "Game-Changing" RFID Self-Checkout Project -
How does Mercaux transform retail? In this video, we visualise a retail transformation journey with Mercaux and take you through the possibilities digitisation could bring, both in-store and online.
News
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Mercaux proudly unveils the latest addition to its platform: Intelligent Task Management - streamlining both customer-related & store operations activities, to drive loyalty, sales, and profitability. -
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Mercaux is pleased to showcase our new centralised outreach and chatbot automation functionality for Remote Selling. This new development seeks to streamline inbound outreach from customers to sales a ...