In this video, Alex Preston, IT Director, and Matt Barnes, Head of Customer Services, share how Next has boosted growth by using Dynatrace to enhance customer experiences. With real user monitoring and session replay, Next resolves issues quickly, improving customer service and reducing revenue loss. Alex and Matt also discuss how the real-time visibility into customer journeys is helping Next prevent fraud and protect credit sales.

For the written version, please visit: https://www.dynatrace.com/customers/next/