Metro Apps provides access to our most popular metro modules where online and offline connectivity is essential. Apps include Metro Comms, Metro Time, Metro Learn, Metro Audits, Metro Help and Metro Teams.

---

Metro Comms: Stay informed with important news, complete daily tasks and get support through real-time chat. The Metro Comms app features the following functions and features:

On-brand news and updates

• Stay in the loop with targeted comms
• Newsfeed with comments, reactions and notifications
• Create and view your favourite content
• Share and watch videos on-demand

Personalised Tasks

• Simplify daily task management and delegation
• Complete compliance checks with image verification
• Access comprehensive reporting data
• Quickly complete audits and site visits

Chat and Engage

• Chat, engage and interact with colleagues
• Comment and react to posts and videos
• Boost productivity, loyalty and well-being
• Complete online surveys or polls
• Deliver exceptional employee experiences

Help and Support

• Search for documentation and content online
• Find colleagues via your company directory
• Seamlessly integrate with other metro apps and modules

---

Metro Time: Exclusively for users of the Metro Workforce Management suite, the Metro Time companion app offers the following features and benefits.

Clocking

• Clock in and out
• Leave a clocking comment
• Capture GPS location
• Review your clocking history
• Validate clocking data with your schedule

Scheduling

• See future published schedules
• See a summary of total scheduled hours by week
• View when and where you should be working
• View Scheduling comments
• Receive schedule notifications

Timesheets

• View your approved timesheets
• Receive timesheet-related notifications
• Auto-Populate timesheets
• See how much you are going to be paid
• Simple integration to payroll

Absences

• View your remaining holiday entitlement
• Book holiday leave or an absence
• See the status of your holiday request
• View your absence history for this year
• Receive absence notifications

---

Metro Audits: Exclusively for users of the Metro platform, simplify your daily routines with our versatile companion app. The Metro Audit app includes the following functions and features:

 Assistance where it matters:

• All tasks and audits in one place
• Easily assign and track actions
• Offline capabilities
• Confirmation of those present at time of audit

Digital Checklists

• Create and digitise your audits
• Optimise and automate checks
• Automate follow up actions within Metro Comms
• Real-time risk indicator using RAG status

Customised Adaptive Compliance

• Real-time reporting and visibility
• Automated dashboards
• Create Ad-hoc tasks
• Complete ad-hoc audits outside the schedule
• Full version control on audits

Analyse Performance

• Identify recurring issues and root causes
• Create support plans to deliver improvements
• Predictive compliance planning
• Feed into Balanced Scorecards and Performance Management

---

Metro Learn: Exclusively for users of the Metro platform, continue your personal learning journey with our companion app. The Metro Learn app includes the following functions and features:

Engaging & Interactive

• Supports various content formats, including quizzes, videos, SCORM, and custom modules.
• Gamification with XP points, badges, and league tables to boost motivation.
• Customisable learning paths with badges, competencies, and progress tracking.
• Supports multiple languages and accessibility features.

Engaging Management

• ‘Cohorts’ feature enables bulk onboarding/induction using Metro’s built-in hierarchy.
• Proactive learning management with structured pathways and achievements.
• Customisable interface for user preferences and accessibility needs.
• Dedicated support for ongoing training and career development.

Seamless Integration

• Fully integrated with Metro for automatic user, role, and location syncing.
• One-click login via Metro’s Unified Comms for a hassle-free experience.
• Task Calendar integration to schedule and track learning activities.
• Available on PC, tablet, and mobile

Smart Insights

• Customisable reports to track learning progress by role, hierarchy, and cohort.
• AI-powered predictive analytics to identify at-risk learners.
• Real-time global reporting for managers to monitor team progress.
• Tailored insights for store and area managers to enhance staff development.

---

Metro Help: Boost operational efficiency and optimise issue management providing a single platform for any business issues. The Metro Help app includes the following functions and features:

Streamlined Ticket Management

• Configurable workflows for efficient ticket creation, assignment, and resolution
• SLA and priority settings ensure timely issue resolution
• Dynamic ticket statuses, including core and optional options, for flexible tracking
• Comprehensive audit logs monitor changes and maintain transparency

Enhanced Collaboration and Communication

• Role-based access for helpdesk teams, ticket owners, and managers
• Group ticket assignments and private notes for effective collaboration
• Automated notifications and alerts to keep all stakeholders informed
• Centralised directory with on-call management for quick access to team details

Customisation and User-Friendly Interface

• Customisable forms and issue types to meet organisational needs
• Widgets and dashboards for quick access to tickets, known issues, and FAQs
• Metro Assistant chatbot integration for seamless ticket creation and updates
• Advanced filtering, searching, and sorting tools for easy navigation

Insightful Reporting and Analytics

• Pre-defined and customizable Power BI reports for detailed analysis
• Insights into ticket trends, SLA breaches, and recurring issues
• Weekly and regional reporting for targeted performance improvements
• Top issue and no-activity reports to prioritize actions and improve efficiency

---

Metro Teams: Equip your workforce with access to core functionality within the Microsoft Teams environment. The Metro Teams companion app offers the following features and benefits:

An efficient, engaged work habitat:

• Stay organised with Teams and Channels
• Schedule and conduct meetings
• Share and access information quickly
• Bring Metro functionality into Teams environment

See news and information

• Receive notifications on new information, tasks and events.
• Engage with content and videos using comments, reactions and emojis.
• See tasks relating specifically to your role and location.

Search, access and share files

• Easily search and find information on the go
• Share documents and provide access via message extensions and secure links
• See who has accessed, viewed and read content via dynamic visual dashboards

Complete tasks and surveys

• Provide up-to-the-minute feedback on critical business issues
• Quickly see tasks and confirm completion
• View compliance, completion and readership across all comms types via visual dashboards.
• Conduct surveys and ask questions